The Beginning

FAQ'S

Reprints/Refunds

Reprint & Refunds

While we want every order to be perfect, mistakes can happen occasionally. We can offer reprints and refunds for your orders if there are
order mistakes. If you are submitting a reprint or refund request, please include photo evidence of your product in your order. Depending on the
circumstances of the mistake, the cost to cover the reprint or refund will be either from us or you. If an order is reprinted with upgraded shipping, we do
not cover the cost of upgraded shipping. You will cover the cost of upgraded shipping.

Covered Reprint/Reprint cost

  • If there is a manufacturing issue with your product in your order.
  • If the product in your order is broken or damaged in the mail.
  • If you receive the wrong product in your order.
  • The order is lost in transit, and the initial shipping address for the order doesn't need to be changed.
  • The order is lost in transit, and the actual shipping time exceeds the general shipping timeframe for orders.

Non-covered Refund/Reprint cost

  • Customer doesn't like the product printed accordingly to our manufacturer's standards.
  • If you select the wrong size when ordering the product.
  • The order is still within the specified maximum production and shipping times for the products.
  • If your order is lost in transit and you need to request any address changes for the order. Any request to change the address in case of a reprint will not be applicable to be covered by Gooten.
  • The tracking for your order shows delivered but you have not received the package.

Shipping

Shipping Timeframes

We work daily with our shipping providers to monitor
timelines continuously and optimize them as best as possible. Shipping times
can vary for both products and variants. Variances in shipping times can occur due to the following scenarios:

  • Increase in overall shipping times during the holiday peak season.
  • International orders with limited tracking as they go through customs and are being shipped by sea/air.
  • USPS orders require extra days during sorting.

Shipping Transit Times

Do not contact our support team for orders in transit for
less than the stated timeframes. Please contact our support team if you have
orders in transit for longer than the timeframes listed below. 

Shipping method & Maximum Shipping/Transit times 

  • US Standard

Allow up to 12 business days from the ship date

  • US Expedited

Allow up to 6 business days from the ship date

  • US Overnight

Allow up to 2 business days from the ship date

  • Canada Standard

Allow up to 21 business days from the ship date

  • Canada Expedited

Allow up to 16 business days from the ship date

  • Canada Overnight

Allow up to 4 business days from the ship date

  • International Standard

Allow up to 30 business days from the ship date

  • International Expedited

Allow up to 21 business days from the ship date

Contact Us

Contact

For inquiries and further assistance don't hesitate to contact us via email at lukannarts@gmail.com